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Help Page

How to join At the top of any page on the Card Making Downloads website you’ll see a button that says log in click on this button and you’ll be taken to a page where you can create a login profile account,

Why do I need to create an account? You need an account in order to be able to get access to your downloads, after you have purchased your downloads you will be redirected back to card-making-downloads.com where they will become available for you to download in your personal customer account area,

How to download After you have made your purchase you will be redirected back to the website where you can download your downloads instantly, if you don’t get redirected don’t worry you haven’t lost them, all you need to do to find them is login to your account by clicking on login at the top of any page on the website, Once you are in your account, click on 'View order history' you will then see a list of your orders. Click on the relevant order (usually the top one) you will then be taken into your order details. The download items on your order will display a 'Download now' link next to them. Click on the link to start downloading the files.

The option of saving or opening the files will appear. You can open the files without saving but it's best to save them to your computer for next time you want to use them - make a note of where you have saved them to avoid frustration! It might be good to create a new folder for your downloads,

Unzipping your zip files Once you have downloaded your downloads you will need to extract them from there zip files to be able to use them, to do this you right click on the zip file and select extract all from the drop down list.

Problems logging in If you are getting the following message;

Error: Sorry, there is no match for that email address and/or password

This could be because you have entered the wrong password or email address, please double check them both and try again.

If you still can not log in there is a forgotten password button which is located in the sign in box, click the forgotten password button and enter your email address and we will send you a new password.

The password we send you will be case sensitive so please remember to use upper and lower case letters or copy and paste the new password.

If you wish you can change your password to a different one. once you are logged in to your account click on 'my account' at the top of the page, then scroll down and click on 'Change my account password' then change the password to one you can remember.

When you enter your email address and get this message;

Error: The Email Address was not found in our records; please try again

It could mean that you have misspelt your email address on your sign up form or you don’t yet have an account with us. If you think you have misspelt your email address please send us an email using our contact us page so we can reset your account email address for you.

General questions

What forms of payment do you accept? We accept PayPal; we also accept payment by most major credit cards through Nochex

What payment currency do you use By default we use GB Pound, we also have US Dollar, Euro, Canadian Dollar, Australian Dollar & New Zealand Dollar.

Do you do custom work? We don’t do custom work but we are open to suggestions and requests,

I cant find my downloads every now and again we do get some downloads that do take a little while to show up in your customer area, this doesn’t happen often but when it does it can be a real pain, I know how frustrating this can be so if this happen to you just give me a quick email and I’ll look into it for you,

Using Coupon Codes Please note that coupon codes cannot be applied to an order after it has been made, if you are having problems with a code please send us a support ticket and wait for a reply before you place the order as coupon code cannot be redeemed or changed after an order has been made.

Instant Card Making Downloads LTD is a company registered in England and Wales with company number 07604198. VAT No. GB 201 5043 74. Copyright ©2009-2017. All rights reserved.
Zen Cart Modifications and Designer's Suite by x3 Internet Solutions LLP. Copyright ©2009-2017.
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